The Gadget Shop Kenya - Junction Mall

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A casual dining restaurant serving locally sourced, SQUAREMADE burgers, fried chicken, BBQ ribs, beer, wine, delicious sundaes, pizza and hand-spun shakes!

Kenya

Food Establishment

Platinum Quarterly [Conversational Reviews Only]

ANGELLINAH

Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed the services at Big Square Junction and that our staff made your experience so pleasant. It's fantastic to know that you loved the pork ribs and milkshake, and that the kids had a great time. We appreciate your kind words about our team, and we look forward to serving you again soon!

MAGDALINE

Thank you for your feedback. We’re very sorry that your meal was not well cooked and that our service did not meet your expectations. This is not the standard we aim for. We have already shared this with our kitchen and service teams to ensure it doesn’t happen again. We would appreciate another chance to serve you better.

UNDISA

Thank you for taking the time to review us. We apologize that the chicken did not meet your expectations. We have addressed this matter with our kitchen team to ensure better quality and consistency. We hope to host you again for a much better experience.

RAHAB

Thank you for your review and for appreciating the experience. We’re glad you enjoyed your visit. We’re sorry that the location felt cold — we will look into improving the comfort and warmth of the space. We hope to welcome you back soon.

IVYNE

Dear Ivyne, Thank you for bringing your experience to our attention. Please accept our sincerest apologies for the unacceptably slow service you received during your recent visit.

We understand your frustration completely. Knowing that we were not at full capacity makes your wait all the more disappointing, and we appreciate you bringing this to our attention. There is no excuse for this delay, and it is clear that we failed to meet our basic service standards on this occasion.

We are urgently reviewing what occurred, as this level of service is not reflective of our team's usual efficiency or our commitment to our guests. We are addressing this issue with our staff to understand the cause of the breakdown and ensure it does not recur.

KAVUTHA

Dear Kavutha,

Thank you for taking the time to share your feedback about your recent experience with us. Please accept our sincerest apologies for the long wait times and the subpar service you encountered, from the initial seating to the delay in receiving your food.

We are deeply concerned to hear about the issues with our menu availability, staffing, and table management. This is not the standard we strive to uphold.

We are immediately looking into our operational efficiency to address these points and prevent such disappointments in the future.

We value your patronage and hope to have the opportunity to provide you with a much better experience.

Sincerely,

Big Square Team

CATHERINE

Dear Catherine,

Thank you for your feedback regarding your recent experience with us.

We were very concerned to learn about the long waiting time for your order, and we offer our heartfelt apologies. We never want our customers to have a less-than-ideal experience, and we are sorry we fell short on this occasion.

Please know that we take your feedback seriously. Our team is committed to investigating this matter and improving operational efficiency to ensure faster, more reliable service moving forward.

We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Best regards,

Big Square Team

BENARD

Dear Bernard,

We appreciate you sharing your feedback and apologize for the concerns you have raised.

We are sorry for any disappointment caused and want to assure you that we are looking into this matter immediately. As a valued customer, your satisfaction is our priority.

We will update you on our findings and next steps very soon.

Thank you for your patience.

Sincerely,

Big Square Team

Big Square Junction

Reviews from our customers

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